Customer Service Technical Specialist
3 weeks ago
We are seeking a skilled IT Support Professional to join our team at Hunter's Hub Inc. as a Customer Service Technical Specialist.
About the RoleThis exciting opportunity involves providing first-level technical support to end-users, troubleshooting and resolving issues related to insurance operations and financial services applications.
You will work closely with internal teams to escalate and resolve complex issues, utilizing your analytical skills and technical expertise to ensure timely resolution of incidents.
Your primary responsibility will be to offer high-quality customer service, ensuring that all application support activities maintain data security and compliance with relevant regulations.
Key Responsibilities:- Provide first-level technical support to end-users, troubleshooting and resolving issues related to insurance operations and financial services applications.
- Work closely with internal teams to escalate and resolve complex issues.
- Utilize basic SQL queries and scripting skills to analyze, diagnose, and resolve application issues.
- Support database management tasks and assist in data extraction and reporting.
- Log and track incidents, problems, and service requests using the company's ticketing system.
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- At least 1 year of experience as an Application Support or any related IT-related job experience.
- Proficient in SQL and Scripting.
- Experience in programming languages used in scripting.
- Working knowledge of Microsoft Office Applications and collaboration tools.
- Knowledge (Certification) in Insurance Operations and Financial Services.
- A competitive salary of $70,000 per annum.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- The chance to work with a talented team of professionals.
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