Customer Success Associate

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱5,500,000 - ₱8,500,000
Job Title: Customer Success Associate

The ideal candidate will serve as the primary point of contact for clients, fostering long-term relationships and ensuring client satisfaction. Key responsibilities include onboarding new clients, providing proactive support, resolving client issues, and monitoring client satisfaction through regular feedback collection.

Required Skills and Qualifications:
• 3-5 years of experience in customer service, account management, or a client-facing role.
• Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients.
• Strong interpersonal skills with the ability to build and maintain positive client relationships.
• Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
• Problem-solving skills, with the ability to handle challenging situations and resolve client issues effectively.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and other customer success tools is a plus.
• A customer-first attitude and a commitment to ensuring client satisfaction.

Benefits:
Flexible working hours with potential remote work options. Opportunity to grow within a high-energy, innovative start-up. Engaging start-up culture with a focus on teamwork and continuous improvement. Wellness programs and team-building activities.

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