Highly Successful Customer Relationship Manager

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱1,200,000 - ₱1,500,000

Are you a driven individual looking to excel in customer-facing roles? As a Customer Success Manager, your primary goal will be to deliver exceptional service to clients. To achieve this, you will manage client accounts, resolve inquiries, liaise with product and service providers, and develop scalable processes for future customer support team members.

This role requires strong leadership skills, a customer-centric approach, and collaboration with internal and external stakeholders. Your ability to build rapport with customers and present data effectively to senior management will be essential in ensuring the success of our clients.

Key Responsibilities:

  • Own overall relationship with assigned clients from Australia, including onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction.
  • Work in the Australian time zone and handle key accounts.
  • Liaise with internal departments to ensure client needs are fulfilled effectively.
  • Be the voice of the customer and provide internal feedback on how to better serve them, build roadmaps, and track progress towards solving customer problems.
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  • Stay up-to-date on product development and the latest releases.
  • Conduct business reviews to ensure clients are satisfied with their products and services.
  • Keep up on trends, changes, and competitor actions that might affect the client.
  • Bring in new ideas and craft approaches to delight customers.

Requirements:

  • 1-2 years experience in Customer Success or SaaS environment targeting SMBs or enterprise companies.
  • Significant experience in a customer-facing role (SaaS & Fintech industry beneficial).
  • Proactive problem-solver who can improve processes within the company.
  • Strong verbal and written communication skills to present and communicate data & issues to senior management.
  • Confidence working with ambiguity and unknown variables.
  • Strong interpersonal skills and ability to build rapport with customers.
  • Passion for start-ups or dynamic environments.

We're looking for someone who embodies our values of Ownership, Results, and Curiosity. If you're a motivated individual with a passion for delivering exceptional customer experiences, we'd love to hear from you.

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