Customer Success Leader

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱1,372,105 - ₱2,190,110
Job Opportunity

This is a key role for Customer Success Leaders at a leading organization. The successful candidate will assume a champion role for our enterprise customers, thinking strategically and driving quantifiable value via our products and services.

Key Responsibilities:
  • Lead customer partnerships in developing joint customer success plans, value plans and other essential customer assets.
  • Conduct regular customer meetings with designated portfolios in accordance with governance framework and leading industry trends.
  • Orchestrate partnerships with sales teams, services teams and partners to ensure success of opportunities within the customer base.
  • Demonstrate strong customer management, commercial, technical, and business acumen combined with passion and strength for building executive level customer relationships.
  • Prepare and present business proposals, analyzing commercial data and making commercially sustainable recommendations.
  • Generate revenue from existing customer base by recommending/promoting value added services and participating in performance incentive programs.
  • Develop account and territory plans for designated customers, maximizing growth potential, customer maturity progression, improving retention and on time renewals.
  • Maintain high level of customer retention rate based on strong customer satisfaction, ensuring customers are reference-able for new prospects.
  • Operational excellence in managing and maintaining up-to-date customer contracts and renewals, reflecting services engaged for and expectations of the customers.
Requirements:
  • 7+ years experience in a customer-facing role or equivalent combination of education and related experience.
  • Foundational knowledge of customer success in SaaS industry, HR tech or Payroll industry.
  • Ability to build relationships with stakeholders across the business internally and externally.
  • Executive presence, confidence and credibility.
  • Excellent communication skills in English, written and verbal.
  • Proficiency in using MS Office, CRM or similar tool.
  • Ability to manage multiple engagements and prioritize competing priorities.

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