Customer Experience Associate

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱40,000 - ₱60,000
Job Title:

Customer Experience Associate

Join our team of experienced professionals who deliver exceptional customer experiences.

Job Description:

This is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands. As a Customer Experience Associate, you'll assist customers with enquiries and provide excellent service.

We're looking for enthusiastic individuals who thrive on creating memorable customer experiences. You'll be responsible for handling inbound and outbound calls professionally and efficiently.

Key Responsibilities:

  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.

Skills and Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits:

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

What You Can Expect from MCI:

  • Competitive starting compensation based on experience
  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events

Compensation & Benefits that Fit Your Life:

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.

While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

Other Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

As a condition of employment, all MCI employees must be authorized to work in the country where the job is based.

Subject to the program and location of the position, candidates must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint, and to drug screening.

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