Strategic Enterprise Customer Success Specialist

Unlock Your Career Potential.

Are you ready for a new challenge? We're RingCentral, and we're looking for talented individuals to join our team. As a Customer Success Manager, you'll be the primary point of contact for our customers, championing their needs and providing innovative solutions to drive success.

Key Responsibilities:

• Develop strong customer relationships and serve as a trusted advisor.
• Proactively drive adoption across our product technology stack to ensure customers are maximizing ROI.
• Manage Adoption Campaigns through regular updates of campaign objective in SFDC.
• Ensure customer satisfaction: facilitate QBRs, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely manner.
• Mitigate churn risk and protect portfolio MRR growth.
• Maintain and grow monthly recurring revenue for our most valued customers.
• Project Management - quarterback internal and external initiatives.
• Act as sales liaison, build internal relationships to help drive growth expansion inside of the account, manage partner relationships to better support premium customers.
• Partner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth.
• Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach with the account base.

Required Skills and Qualifications:

• 3 to 7 years plus of direct and verifiable enterprise-level customer success experience.
• Proven track record of success with a verifiable history of exceeding customer satisfaction and adoption goals.
• Driven by personal, team and company achievement with a commitment to excellence.
• Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality.
• Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness.
• Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues.
• Experience and comfort interacting with and influencing C-level executives.
• Strong communication skills – written and verbal – with understanding of situational best practices.
• Excellent presentation skills – from small to large audiences.
• Ability to lead, manage or influence both internal resources as well as customer resources to achieve successful outcomes.
• Experience with VoIP technology, Contact Center technology and terminology including SIP, RTP, QoS, COS, and codecs preferred.
• Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred.
• BS or equivalent education and relevant experience.

What We Offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program

Our Customer Success team is dedicated to ensuring every user can effectively put our products to work. As the primary point of contact, you'll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.

At RingCentral, we recognize the importance of a great work culture. That's why we've been recognized as a Best Place to Work by Glassdoor and hold local BPTW awards in every major location.

About Us:

We're RingCentral, a leading provider of business cloud communications and contact center solutions based on our powerful Message Video Phone (MVP) global platform.

Join us in shaping the future of modern workforces and empowering them to communicate, collaborate, and connect via any mode, any device, and any location.