Customer Success Specialist

1 week ago


Hagonoy, Central Luzon, Philippines beBeeSkill Full time ₱550,000 - ₱750,000
Customer Success Expert

We are seeking a skilled Customer Success Expert to ensure our clients achieve their desired outcomes while using our services.

Key Responsibilities:
  1. Onboarding and Integration:
    • Lead the core team to prepare for client kick-off meetings.
    • Review client requirements and manage clarification issues.
    • Ensure all relevant data is prepared for kick-off.
    • Categorize and classify customers.
  2. Success Management:
    • Align internal teams for seamless service delivery.
    • Conduct regular customer health checks and follow-ups.
    • Facilitate internal team meetings to review client status.
    • Identify and manage risks and gaps.
    • Track project plan targets and milestones.
  3. Client Requests & Support:
    • Handle new customer requirements or additional support requests.
    • Coordinate new service requests.
    • Manage requests for upskilling of VAs.
    • Coordinate changes in schedule or hours as requested by clients.


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