Telecommunications Administration Specialist
2 days ago
We are seeking a highly skilled Telecommunications Administration Specialist to join our team at Hunter's Hub Inc. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our voice and data services.
Job DescriptionThe successful candidate will be responsible for coordinating with internal teams, vendors, and service providers to ensure timely installation, upgrade, and maintenance of all voice and data services. This includes:
- Receiving and verifying requests from bank branches, business units, and other stakeholders for installation of TELCO Voice and Data Services
- Coordinating with Telecoms Admin Officer for validation and processing with various TELCO providers
- Attending to ITSP requests logged for activation/deactivation of features, change of billing address, mobile plan account modification, and replacement of lost/defective SIM cards
- Updating inventory records of all voice and data services subscribed with TELCO providers
- Archiving signed and approved TELCO documents such as commercial proposals, acceptance forms, and application forms
Additionally, the ideal candidate will have expertise in VOIP (Voice Over Internet Protocol) and local lines, including:
- Coordinating with Technology Partner for processing of requests for change of caller ID, call forwarding, group pick-up, call hunt, and audio teleconferencing
- Updating records of assigned access passwords for GSM gateways and deleting passwords when assignees resign
- Updating inventory records of on-hand and deployed Alcatel telephone units
- Recording monthly completed/served requests for VoIP & Local lines
The successful candidate will also be responsible for attending to ITSP requests logged for repair of outages and technical issues related to voice services, including direct lines, VOIP/local lines, ISDN circuit, PABX, voice logger, and video conferencing.
In this role, you will work closely with Security Command to process work permits for TELCO field engineers and verify status of restored voice services prior to closure of ITSP requests.
Requirements and QualificationsTo be considered for this exciting opportunity, you must have:
- A Bachelor's degree in Computer Science, Information Technology, or a related field
- A minimum of 3 years of experience as a Telecommunications Administration Assistant or similar role
- Strong communication skills for coordinating with internal teams, vendors, and service providers
- Detailed-oriented for maintaining inventory, logs, and records
- Ability to handle multiple service requests and ensure timely completion
We offer a competitive salary of $80,000 per annum, based on industry standards and market conditions.
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