Retail Customer Experience Specialist

3 days ago


Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

About the Role:

As a Retail Customer Experience Specialist at Fair Trade Outsourcing, you will be responsible for delivering exceptional customer service to our retail clients. This role is perfect for individuals who are passionate about helping customers and have a strong background in customer service.

Key Responsibilities:

  • Respond to customer inquiries regarding backorders, billing, cancellations, and product information.
  • Resolve issues related to returns, exchanges, refunds, and shipping errors.
  • Provide basic technical support for products and assist with warranty claims.
  • Process wholesale inquiries and sales orders.
  • Work collaboratively with internal teams to resolve customer concerns and ensure timely order fulfillment.

Requirements:

  • A minimum of 6 months of customer service experience.
  • Prior knowledge of retail operations or similar order processing systems is an asset.
  • Strong communication skills and attention to detail.
  • The ability to work effectively in a team environment and maintain a positive attitude.

Estimated Salary: $45,000 - $55,000 per year, depending on location and experience.



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