Customer Service Operations Coordinator
1 month ago
Are you a detail-oriented and organized individual looking for a challenging role in customer service? We are seeking a Customer Service Operations Coordinator to join our team at SM Retail. This is an exciting opportunity for someone who enjoys overseeing the day-to-day operations of our customer service department.
About the RoleThe Customer Service Operations Coordinator will be responsible for ensuring strict implementation of all company regulations and directions coming from the customer service division. You will respond to incidents, execute emergency programs, and assist in conducting investigations as needed.
Main Responsibilities- Ensure compliance with company policies and procedures
- Respond to customer complaints and concerns
- Assist in resolving customer issues through effective communication and problem-solving skills
- Maintain accurate records and reports of customer interactions
This role requires strong organizational skills, attention to detail, and excellent communication skills. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.
Qualifications- Bachelor's degree in any field
- At least 1 year of work experience in customer service or a related field
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
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Customer Service Operations Coordinator
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