Customer Service Specialist

2 weeks ago


Iloilo City, Western Visayas, Philippines Neksjob Full time
Neksjob Customer Service Specialist Job Description

We are seeking a highly skilled Customer Service Specialist to join our team at Neksjob. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.

Responsibilities:
  • Respond to incoming customer calls, emails, and chats in a timely and professional manner.
  • Answer customer questions and resolve issues in a courteous and respectful manner.
  • Provide product information, resolve complaints, and make recommendations to customers.
  • Collaborate with team members to achieve customer satisfaction goals.

Requirements:

  • HS graduate or SHS graduate with good English communication skills.
  • At least 1 year of BPO experience and 6-12 months of customer service experience.
  • Ability to work on site and be available to work a variety of shifts.
Why Work at Neksjob?
  • Competitive salary and exciting performance bonuses.
  • Opportunities for career advancement and professional growth.
  • A comprehensive healthcare benefits package.


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