Customer Experience Resolution Specialist

3 days ago


Iloilo City, Western Visayas, Philippines Neksjob Full time
About Neksjob

We are a dynamic organization dedicated to delivering exceptional products and services. Our team is passionate about providing unparalleled customer experiences.

Job Summary

We are seeking a highly skilled Customer Experience Resolution Specialist to join our team. This individual will be responsible for responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, and providing information regarding our organization's products or services.

Key Responsibilities:
  • Respond to customer inquiries in a professional and courteous manner
  • Troubleshoot issues and resolve customer complaints efficiently
  • Provide accurate information about our products and services
Requirements:
  • High School graduate (old curriculum) or Senior High School graduate (new curriculum)
  • Good English communication and interaction skills
  • At least 2 years of BPO experience
  • Willingness to work on-site
  • 13-24 months of experience as a Customer Service Representative/Call Center Agent
Why Choose Us?

We offer a competitive salary, exciting performance bonuses and account-specific allowances, career advancement opportunities, the possibility to promote within the company, and comprehensive healthcare benefits.



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