Retail Customer Service Liaison

2 weeks ago


Iloilo City, Western Visayas, Philippines SM Retail Full time

Job Title: Retail Customer Service Liaison

About the Role: We are seeking a highly motivated and customer-focused Retail Customer Service Liaison to join our team at SM Retail. The successful candidate will be responsible for overseeing the Customer Relations Service (CRS) operation of the store and providing administrative support to the department as directed by their immediate superior.

Key Responsibilities:

  • Ensure strict implementation of all company regulations and directions coming from the CRS Division.
  • Respond to incidents and execute emergency programs in the branch.
  • Assist in the conduct of an investigation.
  • Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store.

Requirements:

  • Graduate of any Bachelor's Degree.
  • Preferably at least with 1 year of work experience in any field.


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