Customer Support Specialist

4 weeks ago


Iloilo City, Western Visayas, Philippines Neksjob Full time

We are seeking a highly skilled Customer Support Specialist to join our team at Neksjob. In this role, you will be responsible for providing exceptional customer service and ensuring that client inquiries are handled efficiently and effectively.

About the Role

This is a fantastic opportunity to work in a dynamic environment where you can utilize your communication skills to resolve customer complaints and provide solutions to their queries. As a Customer Support Specialist, you will be the first point of contact for our clients, and it is essential that you possess excellent interpersonal and problem-solving skills.

Responsibilities
  • Respond to incoming calls from customers in a professional and courteous manner
  • Address client questions or demands in a timely and effective way
  • Guarantee that consumer demands are handled properly and effectively
  • Develop, organize, and maintain accurate files related to customer interactions
  • Provide high-quality service in a pleasant, competent, and professional manner
Qualifications

To be successful in this role, you must have:

  • A minimum of a Senior High School diploma or equivalent
  • Excellent communication skills, both verbal and written
  • The ability to work independently with minimal supervision
  • Amenability to working on-site
  • Not currently employed or enrolled in any other program
  • Full vaccination against COVID-19 (or proof of recent vaccination)
Benefits

As a valued member of our team, you will enjoy the following benefits:

  • A competitive salary of $40,000 per year
  • Exciting performance bonuses and account-specific allowances
  • Career advancement opportunities within the company
  • Promotion opportunities to senior roles
  • Comprehensive healthcare benefits


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