Customer Service Operations Manager

4 weeks ago


Iloilo City, Western Visayas, Philippines SM Retail Full time
Job Function:

As a key member of our store team, you will be responsible for overseeing the Customer Relations Services (CRS) operation and providing administrative support to the department as directed by your immediate superior.

Responsibilities:
  • Ensure strict implementation of all company regulations and directions coming from the CRS Division.
  • Respond to incidents and execute emergency programs in the branch.
  • Assist in the conduct of an investigation.
  • Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store.
Qualifications:
  • Graduate of any Bachelor's Degree.
  • Preferably at least with 1 year of work experience in any field.


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