Tech Support Expert

2 days ago

Marikina City, National Capital Region, Philippines beBeeTechSupport Full time ₱48,000 - ₱72,000

Job Summary:

Tech Support Expert

We are seeking a highly skilled and experienced IT professional to join our team as a Tech Support Expert. As a key member of our support team, you will be responsible for ensuring the smooth operation of our IT infrastructure, focusing on Linux administration, Windows Server/Virtual Hyper-V, cloud technology, web hosting, VoIP systems, and domain management.

In this role, you will have the opportunity to utilize your technical expertise to troubleshoot and resolve complex IT issues, collaborate with colleagues to develop innovative solutions, and contribute to the growth and development of our team.

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Administer Linux-based systems to ensure optimal performance and reliability.
  • Manage Windows Server and Virtual Hyper-V environments for efficient operation.
  • Utilize cloud technologies to enhance scalability and flexibility of IT systems.
  • Maintain and troubleshoot web hosting environments, with a focus on Cloudron web hosting experience.
  • Handle VoIP systems, including Asterisk, Vicidial, and 3CX, to support telecommunication services.
  • Manage domain registration and DNS settings with providers like GoDaddy and Cloudflare.
  • Oversee S3 bucket storage management to ensure data integrity and security.
  • Develop and implement secure coding practices using programming languages such as PHP, HTML, JavaScript, and frameworks like Laravel.
  • Provide exceptional customer service and support to internal stakeholders, ensuring timely resolution of IT-related issues.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in Linux administration, Windows Server/Virtual Hyper-V, and cloud technology.
  • Familiarity with web hosting environments; Cloudron web hosting experience is a plus.
  • Proficiency in VoIP systems administration, including Asterisk, Vicidial, and 3CX.
  • Experience with domain management through providers like GoDaddy and Cloudflare.
  • Knowledge of S3 bucket storage management and best practices.
  • Familiarity with programming languages such as PHP, HTML, JavaScript, and frameworks like Laravel.
  • Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with team members.
What We Offer:
  • A dynamic and supportive work environment that encourages collaboration and innovation.
  • Ongoing training and professional development opportunities to enhance your technical skills.
  • The chance to work with a talented team of professionals who share your passion for technology.
  • A competitive compensation package that rewards your hard work and dedication.
  • A commitment to diversity, equity, and inclusion, with a focus on creating an inclusive environment for all employees.
How to Apply:

Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information].

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