Technical Support Expert

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time $45 - $60
Job Overview

We're looking for an innovative and customer-focused professional to join our team as a Technical Support Specialist. In this role, you'll be responsible for providing exceptional support to our customers, troubleshooting technical challenges, and simplifying complex issues into actionable steps.

You will work closely with different teams and contribute to projects that enhance the customer experience based on evolving needs. This is an opportunity to grow professionally and personally, with limitless learning opportunities and a flexible work environment.

In this position, you will:

  • Provide expert support on our products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs

This is a challenging but rewarding role that requires adaptability, resilience, and a passion for delivering exceptional customer experiences.

As a successful candidate, you will have a strong background in customer support, excellent communication skills, and a deep understanding of web hosting fundamental concepts. You will also be proficient in content management platforms, hosting control panels, email services, domain management systems, and customer support platforms.

Requirements
  • Fluent in English (C1 or native), written and spoken
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting)
Benefits

We offer a range of benefits to support your growth and well-being, including:

  • Limited training opportunities: 3-week trainings in technology, product, and communication knowledge
  • Global conferences, feedback culture, digital libraries and industry-leading subscriptions
  • Flexibility to contribute from home
  • Digital budget for creating a comfortable and effective workspace
  • Company-provided sick days and recharge leave
  • Team-building experiences and celebratory events
About Us

We are a dynamic and fast-paced organization committed to delivering exceptional customer experiences. We value innovation, adaptability, and a customer-centric approach. Join us and take your personal and professional growth to new heights

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