Tech Support Specialist Position

2 days ago


Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000

Job Title: Tech Support Expert

">Job Description

We are seeking skilled and customer-focused tech support specialists to provide technical assistance and troubleshooting expertise for a variety of clients across industries.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Requirements
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems


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