Technical Expert Support Specialist

18 hours ago

Marikina City, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $60,000
About the Role

As a technical support specialist, you will be at the forefront of delivering exceptional customer experiences. Our team is passionate about providing innovative solutions to our customers' challenges.

This role requires a strong understanding of web hosting fundamentals, as well as excellent communication and problem-solving skills.

Your Responsibilities
  • Provide expert support on our products, troubleshooting technical challenges via live chat and tickets.
  • Simplify complex issues into actionable steps that customers can follow.
  • Contribute to projects that enhance the customer experience based on evolving customer and organizational needs.
Requirements
  • Fluent in English (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).
Benefits
  • We offer limitless learning opportunities, including 3-week trainings and access to industry-leading subscriptions.
  • Enjoy flexibility with rotating timelines, making it easier to balance studies or personal priorities.
  • Your health comes first with company-provided sick days and recharge leave.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and continuously improving their skills.

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