Tech Support Expert

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Technical Support Representative Job Description

About the Role:

MCI delivers tailored solutions to meet diverse client needs with a focus on innovation and excellence. As a trusted partner, we've established ourselves in the industry.

The Technical Support Representative will assist customers with troubleshooting and resolving technical issues via phone, chat, or email.

Duties and Responsibilities:

  • Provide first-level technical support to customers via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
  • Stay updated on product knowledge and technical procedures.
  • Maintain high customer satisfaction through effective communication.

Requirements:

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Previous tech support or IT helpdesk experience is a plus.

What We Offer:

  • A dynamic work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

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