Tech Support Specialist

2 days ago

Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time $30,000 - $42,000

Are you passionate about delivering exceptional customer experiences?

Job Description

As a Customer Support Consultant, you will be responsible for providing top-notch support to our clients via chat and email.

Your primary goal will be to build strong relationships with customers, resolve their issues efficiently, and ensure they have a positive experience with our services.

Key Responsibilities:
  • Provide timely and effective support to customers through various communication channels.
  • Identify and escalate complex issues to senior team members or other departments as needed.
  • Collaborate with cross-functional teams to resolve customer complaints and improve overall service quality.
  • Stay up-to-date with the latest industry trends, products, and services to provide expert advice to customers.
Requirements

To succeed in this role, you must possess excellent communication skills, both written and verbal.

You should also have at least 6 months of experience in a customer support role, with a strong background in trading, investments, or blockchain.

Additionally, you should be proficient in using CRM systems and have experience working with live chats.

Preferred Qualifications:
  • Native Dutch language skills.
  • Experience in technical support.
  • Analytical and research skills.
What We Offer

We offer a flexible schedule, remote work opportunities, and an inclusive international environment.

Our compensation package includes good bonuses for referring friends, paid intensive training, and probation.

Work-life balance is also a priority for us, and we strive to create a supportive management environment that fosters long-term cooperation.

At our company, we value self-development and provide a platform for continuous learning and growth.

About Us

Our company provides secure technical, customer support, and CX services for tech companies worldwide.

We operate globally, working with clients from over 30 countries and speaking more than 60 languages.

Since 2010, we've established ourselves as a leader in outsourced customer support and have expanded to multiple locations around the world.

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