Technical Support Training Quality Specialist

3 weeks ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time

We are seeking an experienced IT Service Desk Trainer to join our team at Nityo Infotech in Manila, Philippines. This role is perfect for someone with a passion for technology and leadership.

Key Responsibilities
  • Design and deliver training programs for new hires, focusing on call center or service desk environments
  • Create engaging training materials using tools like PowerPoint, Canva, and Articulate 360
  • Develop curriculum that aligns with organizational goals and performance metrics
  • Conduct call monitoring and evaluations to ensure compliance with company policies and customer service standards

In this role, you will have the opportunity to:

  • Analyze performance data to assess training effectiveness and implement improvements
  • Collaborate with cross-functional teams to enhance training and quality assurance initiatives
  • Foster a positive learning environment through excellent communication and interpersonal skills
  • Work effectively in a fast-paced, dynamic environment with multiple training sessions and projects

Nityo Infotech offers competitive compensation, including a salary of ₱45,000 (negotiable depending on experience) plus benefits and opportunities for growth and development.

The ideal candidate will have:

  • A Bachelor's degree in Information Technology, Business, or equivalent
  • At least 2+ years of relevant experience in training and development
  • Strong presentation and facilitation skills
  • Proficiency in creating engaging training materials

If you are a motivated and experienced trainer looking for a new challenge, we encourage you to apply.



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