Technical Support Training Quality Specialist
3 weeks ago
We are seeking an experienced IT Service Desk Trainer to join our team at Nityo Infotech in Manila, Philippines. This role is perfect for someone with a passion for technology and leadership.
Key Responsibilities- Design and deliver training programs for new hires, focusing on call center or service desk environments
- Create engaging training materials using tools like PowerPoint, Canva, and Articulate 360
- Develop curriculum that aligns with organizational goals and performance metrics
- Conduct call monitoring and evaluations to ensure compliance with company policies and customer service standards
In this role, you will have the opportunity to:
- Analyze performance data to assess training effectiveness and implement improvements
- Collaborate with cross-functional teams to enhance training and quality assurance initiatives
- Foster a positive learning environment through excellent communication and interpersonal skills
- Work effectively in a fast-paced, dynamic environment with multiple training sessions and projects
Nityo Infotech offers competitive compensation, including a salary of ₱45,000 (negotiable depending on experience) plus benefits and opportunities for growth and development.
The ideal candidate will have:
- A Bachelor's degree in Information Technology, Business, or equivalent
- At least 2+ years of relevant experience in training and development
- Strong presentation and facilitation skills
- Proficiency in creating engaging training materials
If you are a motivated and experienced trainer looking for a new challenge, we encourage you to apply.
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