Technical Support Specialist

1 month ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

About the Role

Strategic Networks Inc. is seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and resolving technical issues related to our IT systems and equipment.

  • Key Responsibilities
  • Respond to and resolve IT system problems in a timely and efficient manner
  • Provide follow-up feedback to ensure complete resolution
  • Coordinate the service desk's unified scheduling and transfer issues to the appropriate maintenance personnel
  • Manage IT-related customer complaints and report them promptly
  • Oversee IT fault/alarm scheduling and distribution of fault tickets

Requirements

• Bachelor's degree in any course

• Excellent communication skills and ability to work effectively in a team

• Strong commitment to customer satisfaction and ability to handle difficult situations

• Ability to manage multiple tasks effectively and prioritize in a fast-paced environment

• Quick adaptability to new processes and technologies

What We Offer

A competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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