HR Operations Lead
1 day ago
Overview
We are seeking a highly skilled Team Lead to oversee and manage the day-to-day operations of our HR Shared Services team. The ideal candidate will be a hands-on leader who can provide strategic direction while ensuring the team delivers high-quality HR support to employees.
Key Responsibilities:
- Team Leadership & Development: Lead, mentor, and motivate a team of HR Shared Services professionals to deliver exceptional customer service.
- Process Improvement: Identify areas for process efficiency and quality improvements within HR Shared Services, implementing best practices.
- Employee Support: Oversee day-to-day operations of HR services, including employee inquiries, onboarding, benefits administration, payroll support, and other HR-related functions.
- Collaboration & Stakeholder Management: Work closely with delivery managers and other departments to ensure HR services align with business needs.
- Compliance & Reporting: Ensure all HR Shared Services activities are compliant with relevant laws, regulations, and organizational policies.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 5+ years of experience in Human Resources Shared Services HelpDesk, with at least 2 years in a supervisory or leadership role within HR Shared Services.
- Experience with HRIS systems, HR processes, and service delivery models.
- Strong leadership, coaching, and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving skills and the ability to manage conflict.
- Knowledge of employment laws, HR policies, and best practices.
- Strong organizational skills and attention to detail.
- Ability to handle sensitive and confidential information.
- HR certification (e.g., SHRM-CP, PHR) is a plus.
- Experience in a large, complex, or global organization.
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