HR Operations Lead

1 day ago


Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

Overview

We are seeking a highly skilled Team Lead to oversee and manage the day-to-day operations of our HR Shared Services team. The ideal candidate will be a hands-on leader who can provide strategic direction while ensuring the team delivers high-quality HR support to employees.

Key Responsibilities:

  1. Team Leadership & Development: Lead, mentor, and motivate a team of HR Shared Services professionals to deliver exceptional customer service.
  2. Process Improvement: Identify areas for process efficiency and quality improvements within HR Shared Services, implementing best practices.
  3. Employee Support: Oversee day-to-day operations of HR services, including employee inquiries, onboarding, benefits administration, payroll support, and other HR-related functions.
  4. Collaboration & Stakeholder Management: Work closely with delivery managers and other departments to ensure HR services align with business needs.
  5. Compliance & Reporting: Ensure all HR Shared Services activities are compliant with relevant laws, regulations, and organizational policies.
Requirements

Qualifications:

  1. Bachelor's degree in Human Resources, Business Administration, or related field.
  2. 5+ years of experience in Human Resources Shared Services HelpDesk, with at least 2 years in a supervisory or leadership role within HR Shared Services.
  3. Experience with HRIS systems, HR processes, and service delivery models.
  4. Strong leadership, coaching, and team management skills.
  5. Excellent communication and interpersonal abilities.
  6. Problem-solving skills and the ability to manage conflict.
  7. Knowledge of employment laws, HR policies, and best practices.
  8. Strong organizational skills and attention to detail.
  9. Ability to handle sensitive and confidential information.
  10. HR certification (e.g., SHRM-CP, PHR) is a plus.
  11. Experience in a large, complex, or global organization.


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