Remote Customer Support Specialist

7 days ago


Quezon City, National Capital Region, Philippines Jocsoncollege Full time

Jocson College is seeking a skilled Remote Customer Support Specialist to join our team. As a Remote Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.

About the Role

The Remote Customer Support Specialist will be responsible for responding to customer inquiries, resolving product or service problems, and maintaining accurate and up-to-date customer records.

Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Maintain accurate and up-to-date customer records
  • Collaborate with internal stakeholders to provide seamless customer support
Requirements
  • Bachelor's/College Degree in Food Science/Nutrition/Dietetics, Medical Science, Medicine, Nursing, Pharmacy/Pharmacology, Physical Therapy/Physiotherapy, or Psychology required
  • Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent preferred
  • Excellent communication and interpersonal skills required
  • Ability to work in a fast-paced environment and meet deadlines


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