IT Support Specialist

3 days ago


Quezon City, National Capital Region, Philippines HawodTech Solutions Full time

HawodTech Solutions is seeking an IT Support Specialist to provide technical assistance to Store operations. This role involves analyzing and solving computer applications and systems hardware problems via phone support, email, or remote support.

Key Responsibilities:
  1. Analyze and resolve technical issues related to POS machines, printers, and other computer systems.
  2. Install new POS hardware and software applications for Store openings.
  3. Provide a wide range of technical assistance to Store operation users.
  4. Support research and development initiatives and new technologies.
  5. Suggest alternative procedures to improve existing processes.

The ideal candidate will have strong customer service skills, be well-organized with time management skills, and have a working knowledge of Linux and Windows-based operating systems. They must be able to troubleshoot and find resolutions to simple to complex technical problems reported by Store operation users.

Working Conditions:

This role requires 80-90% field work in a typical Store environment located nationwide.

Career Path:

Career opportunities are available for advancement to the next highest position, which includes Store Technical Support Engineer Level 1-3 or Store Technical Support Engineer Team Lead.



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