Customer Support Specialist

6 days ago


Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

About Penbrothers

We are a leading HR and remote talent management partner, dedicated to providing global opportunities for talented Filipinos. Our innovative approach connects top Filipino professionals with high-growth startups and dynamic companies worldwide.

About the Role

As a key member of our Irish business unit, you will play a pivotal role in ensuring seamless customer experiences and maintaining the smooth operation of our platform. Your responsibilities will include resolving customer inquiries, onboarding new providers, and managing day-to-day operational tasks.

Key Responsibilities:

  • Respond to and resolve customer inquiries related to bookings, ongoing orders, and service issues via phone and email.

  • Provide timely and accurate information to customers, ensuring exceptional customer satisfaction.

  • Proactively identify and address potential customer concerns.

Requirements:

  • At least 3-4 years of proven experience in customer support, operations, or a related field, preferably within a BPO or shared services environment.

  • Excellent communication and interpersonal skills, with strong English proficiency.

  • Strong problem-solving and decision-making abilities.

  • Ability to work independently and as part of a team.

  • Proficient in using CRM and support software.



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