Customer Support Optimization Specialist

1 day ago


Caloocan City, National Capital Region, Philippines Skyline Live Support Full time

We are seeking a seasoned Customer Support Optimization Specialist to join our team at Skyline Live Support. In this role, you will be responsible for enhancing our customer support function by optimizing support workflows, reducing resolution times, and improving overall customer satisfaction.

The key aspects of this position include:

  • Process Optimization: Analyze and optimize support workflows to identify areas of improvement, implement process changes, and measure their impact on customer satisfaction and support team efficiency.
  • Technology Implementation: Identify and implement new technologies, such as AI chatbots and CRM systems, to improve support team efficiency and effectiveness.
  • Training and Development: Develop and deliver training programs for customer support agents to enhance their skills and knowledge, leading to improved service quality and consistency.

As a Customer Support Optimization Specialist, you will have the opportunity to work closely with cross-functional teams to drive business growth, develop strategic partnerships, and stay up-to-date on industry trends. If you're passionate about optimizing customer support services and driving business growth, we'd love to hear from you


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