Retail Support Specialist

1 day ago


Quezon City, National Capital Region, Philippines Dynamic Business Outsourcing Solutions (DBOS) Full time

We are seeking a highly skilled Retail Support Specialist to join our team at Dynamic Business Outsourcing Solutions (DBOS). This role requires excellent communication and customer service abilities.

Key Responsibilities:
  • Manage customer needs and requirements effectively
  • Answer emails and calls from customers and potential customers inquiring about products/services offered by DBOS
  • Explain products or services being offered to customers, highlighting key features and benefits
  • Respond promptly and provide accurate instructions or information to customers
  • BUILD trust and rapport with customers throughout the call
  • Identify prospects that fit the target demographic for our retail marketing software
  • Utilize product knowledge to showcase solutions offered by DBOS to prospects
  • Track progress with new prospects using database, CRM, or other software
  • Maintain a comprehensive database of customers with complete information and regular updates
  • Record customer information, outbound call history, and responses in detail
  • Promote confidentiality of customer information and company documents
Requirements and Qualifications:
  • Minimum 2 years customer service experience; tech-savvy individuals with e-commerce platform experience are an advantage
  • Preferably experienced in retail campaigns and e-commerce applications similar to Shopify
  • Background in ZenDesk and Hubspot is a plus
  • Excellent verbal and written English communication skills
  • Superior customer service skills
  • Able to adapt to shifting schedules and temporary remote work arrangements
  • Amenable to on-site training in CUBAO, QUEZON CITY


  • Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    At Nityo Infotech, we are seeking a Retail Marketing Specialist to join our team. This role is responsible for assisting in creating plans for in-store marketing materials that align with the overall marketing strategy and key campaigns.The successful candidate will work closely with cross-functional partners to develop strategies that improve customer...

  • Retail Accountant

    1 day ago


    Quezon City, National Capital Region, Philippines Jake Bros., Inc. Full time

    Company OverviewJake Bros., Inc. is a dynamic retail and distribution company that aims to enhance life journeys by providing quality products for travel and adventure. With a strong commitment to customer satisfaction, we strive to deliver exceptional service and support.We are seeking an experienced Accounting Specialist to join our team and contribute to...


  • Caloocan City, National Capital Region, Philippines Skyline Live Support Full time

    We are seeking a seasoned Customer Support Optimization Specialist to join our team at Skyline Live Support. In this role, you will be responsible for enhancing our customer support function by optimizing support workflows, reducing resolution times, and improving overall customer satisfaction.The key aspects of this position include:Process Optimization:...


  • Quezon City, National Capital Region, Philippines Global Cosmetics Full time

    You will be responsible for leading our HR functions, overseeing all human resources functions for our retail company. The role ensures smooth HR operations, compliance with Philippine labor laws, and alignment of HR practices with the company's goals. A key focus is supporting the retail workforce through effective recruitment, employee engagement, and...


  • Makati City, National Capital Region, Philippines Neksjob Philippines Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Support Associate to join our team at Neksjob Philippines. As a key member of our retail account, you will be responsible for providing exceptional customer service and support to customers in a dynamic retail environment.Key Responsibilities:Assist customers with retail product...


  • Mandaluyong City, National Capital Region, Philippines OLYMPIC VILLAGE ENTERPRISES INC. Full time

    Job SummaryOlympic Village Enterprises Inc. is seeking a Retail Graphics Specialist to join our team. As a Retail Graphics Specialist, you will be responsible for creating and implementing brand visual display guidelines and brand identity guides, working closely with the Merchandising Team on product development requirements such as fixture designs,...

  • IT Support Specialist

    20 hours ago


    Mandaluyong City, National Capital Region, Philippines DFI Retail Group Full time

    Job DescriptionWe are looking for a highly skilled IT Support Specialist - Senior Level to join our team. The successful candidate will have a strong background in providing day-to-day end-user support, as well as experience in troubleshooting and resolving complex technical issues.A Bachelor's Degree in Computer Science or Information Technology is...


  • Quezon City, National Capital Region, Philippines Fastrack Multi-Purpose Cooperative Full time

    Fastrack Multi-Purpose Cooperative is looking for an exceptional Retail Operations Manager to support the day-to-day operations of our retail store.The successful candidate will be responsible for serving customers, supervising staff and taking charge when the manager is absent. They will work closely with the store manager to organize, plan and implement...


  • Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    About the Role:We are seeking a highly skilled FP&A Specialist to join our Retail team. As a key member of the GWAM & GA Finance Financial Planning & Analysis team, you will be responsible for providing expert financial analysis and planning support to drive business growth and success.Your primary focus will be on developing and maintaining financial...


  • Quezon City, National Capital Region, Philippines Robinsons Department Store Full time

    About UsRosinsons Department Store is a leading retailer with a long history of excellence in customer service and product offerings. We are committed to providing our customers with an exceptional shopping experience, and we are seeking talented individuals who share our vision.Job Description:We are seeking a Store Planning Specialist to join our team,...


  • Quezon City, National Capital Region, Philippines Dynamic Business Outsourcing Solutions (DBOS) Full time

    We are seeking a Customer Support Specialist with great communication and customer service abilities who will work for a company that develops retail marketing software.Job Responsibilities:Handle customers' needs and requirementsAnswer emails and calls from customers and potential customers inquiring about the products/services offeredExplain products or...


  • Makati City, National Capital Region, Philippines Araw Hospitality Group Full time

    About the RoleAs a Retail and Loyalty Programs Specialist, you will play a crucial role in developing and executing loyalty program initiatives to drive member acquisition, engagement, and retention.You will work closely with internal teams and external vendors to develop promotional activities, partnerships, and member engagement strategies that elevate the...


  • Quezon City, National Capital Region, Philippines Global Cosmetics Full time

    About UsGlobal Cosmetics is a leading player in the cosmetics industry, dedicated to delivering high-quality products and exceptional customer experiences. Our team is passionate about making a difference, and we are committed to fostering a positive work environment that promotes innovation, collaboration, and growth.We are currently seeking an experienced...


  • Makati City, National Capital Region, Philippines KMC Solutions, Inc. Full time

    About the RoleWe are seeking a Retail and E-commerce Specialist to join our team as a CUSTOMER SERVICE ADVOCATE.This individual will be responsible for providing exceptional customer experiences across various communication channels, including voice, chat, email, SMS, and social media.The successful candidate will be an advocate for customer interests,...

  • Support Specialist

    2 days ago


    Quezon City, National Capital Region, Philippines Lexie Staffing Full time

    Are you a results-driven and customer-obsessed individual looking for a challenging and rewarding career opportunity? Do you have a passion for delivering exceptional customer service and building strong relationships with clients? If so, we encourage you to apply for the SUPPORT SPECIALIST role at Lexie Staffing.Job Description:This is an exciting...


  • Quezon City, National Capital Region, Philippines Healthy Options Full time

    About Healthy Options, Corp.Company OverviewWe are a leading retailer of all-natural and organic products in the Philippines, with a strong presence in the premium and natural food and health market. Established in 1995, we have expanded our organization through several passion-driven brands.We are seeking an experienced Executive Assistant to provide...


  • Quezon City, National Capital Region, Philippines Global Cosmetics Full time

    The Retail HR Director oversees all human resources functions at Global Cosmetics. This leadership role is critical in ensuring smooth HR operations, compliance with labor laws, and alignment of HR practices with the company's objectives.As the primary point of contact, the Retail HR Director manages employee relations, engagement, and talent management to...


  • Quezon City, National Capital Region, Philippines Healthy Options Full time

    About the RoleThe IT Support Specialist plays a crucial part in managing the IT support system and handling first-line troubleshooting of concerns raised by different business units.As a shared resource between Business Systems and Technical Services, the incumbent will report to both team managers.


  • Caloocan City, National Capital Region, Philippines Skyline Live Support Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing timely and effective assistance to our customers through email, chat, and phone.


  • Quezon City, National Capital Region, Philippines Michael Page Full time

    Job Summary:We are looking for an experienced Financial Planning and Analysis Manager to join our team. The successful candidate will have a strong background in finance and experience in developing financial models and providing analytical support.About the Company:Our client is a multinational retail company with a presence in Bridgetown, Pasig/Quezon...