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Telecom Customer Support Specialist
4 weeks ago
A Telecom Customer Support Specialist is responsible for providing high-quality customer service and technical support for telecommunications products and services. This role involves resolving customer inquiries related to billing, network issues, service activations, and account management. The specialist ensures customer satisfaction by troubleshooting problems, offering tailored solutions, and coordinating with internal teams to address escalations promptly. They are also expected to maintain accurate records of customer interactions, adhere to company policies, and deliver an exceptional experience to build customer loyalty and trust.
Work Setup:
- Onsite – Cubao, Quezon City
- Shifting Schedule
Salary and Benefits:
- Basic Salary: ₱14,000 to ₱22,000
- Allowance: ₱2,800
- 10% Night Differential
- HMO coverage starting on Day 1
- Life Insurance
- Paid Sick and Vacation Leaves
- Loyalty Rewards, Christmas Gifts, and Inclusion & Diversity Benefits
- Flexible Working Arrangements