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IT Support Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

Job Description

  • We are seeking an experienced Help Desk Engineer to join our team as a Client Service Engineer.
  • This role involves resolving technical issues from initial point of contact, diagnosing and resolving issues for clients on a level 2 to 3 support standpoint.
  • The ideal candidate will engage with customers via phone, email, and remote chat, troubleshoot system problems, handle After Hours ticket endorsements, monitor and remediate NOC/SOC alerts, and escalate unresolved issues.