Remote IT Support Expert
3 days ago
Join us at TeleTech Holdings, Inc. as a Remote IT Support Expert and take your career to the next level As a member of our team, you'll have the opportunity to provide top-notch technical support to our clients, work from the comfort of your own home, and enjoy a flexible schedule.
About the Role:
- Provide technical assistance to customers via phone, email, or chat
- Investigate and resolve technical issues in a timely and professional manner
- Collaborate with other teams to resolve escalated issues and improve overall customer satisfaction
Your Responsibilities:
- Handle inbound phone calls and log tickets in the ticketing system
- Manage emails and web-based ticket queues
- Take ownership of emails that arrive in the team mailbox and reply to the sender with a status update
- Resolve non-critical requests/problems submitted via web-based ticket or escalate to the appropriate team for resolution
- Document progress and results of testing fixes
Requirements:
- BA/BS degree or equivalent experience
- Desktop support/troubleshooting skills
- Understanding of basic network connectivity and troubleshooting
- Ability to multitask in a high-stress environment
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