Compassionate Client Care Coordinator

7 days ago

Dumaguete, Central Visayas, Philippines beBeeHomecare Full time $55,000 - $65,000

Job Type: Full-time Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET) Work Arrangement: Fully remote

About the Role:

The Homecare Scheduler ensures seamless client care by efficiently managing and coordinating caregiver schedules to match each individual client's needs. This role serves as a vital link between clients, caregivers, and the agency, maintaining strong communication and resolving scheduling conflicts promptly.

Key Responsibilities:

Client Care Management (70%)
  • Assign caregivers based on client needs, skills, and availability, planning for staffing gaps.
  • Adjust schedules for emergencies, last-minute absences, and urgent client needs.
  • Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts.
  • Act as the main contact for caregivers, handling availability, assignments, and policy updates.
  • Address client inquiries and assist with onboarding new clients into the scheduling system.
  • Maintain accurate records in scheduling software, tracking availability and backup schedules.
  • Resolve scheduling conflicts and caregiver disputes efficiently.
Financial Administration (30%)
  • Keep financial records updated in QuickBooks, auditing and reconciling reports.
  • Manage accounts payable, verify caregiver timesheets, and ensure accurate payroll processing.
  • Ensure timely invoicing and payment collection from clients.

Week 1 – Immediate Tasks & Onboarding:

  • Get onboarded to company processes, scheduling software, and caregiver-client matching protocols.
  • Shadow senior team members to understand workflow and client expectations.
  • Begin managing lower-risk scheduling assignments under supervision.
  • Develop familiarity with caregiver profiles, availability, and specific client care needs.
  • Attend daily scheduling meetings and start contributing to coverage solutions.

Required Skills:

  • At least 1-2 years of experience as a Homecare Scheduler or in a related field.
  • Experience using scheduling software and ability to manage multiple schedules.
  • Background experience in Financial and Project Management is an asset.
  • Strong time management and communication skills.

Preferred Qualifications:

  • Prior experience in homecare, healthcare, or senior care.
  • Familiarity with HIPAA compliance and caregiver credentialing.

Benefits:

  • Competitive Salary.
  • Remote Work: Fully remote—work from anywhere.
  • Generous PTO: Ample paid time off to rest and recharge.
  • Direct Mentorship: Grow through guidance from industry experts.
  • Learning & Development: Ongoing access to resources for professional growth.
  • Global Networking: Work and connect with professionals around the world.
  • Work-Life Balance: Flexible hours that support a healthy work-life balance.

Recruitment Process:

  1. Application
  2. Screening
  3. Top-grading Interview
  4. Skills Assessment
  5. Client Interview
  6. Job Offer
  7. Client Onboarding

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