Care Delivery Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCare Full time $80,000 - $110,000
Job Title

We are seeking a skilled Client Care Coordinator to join our team. This role is critical in ensuring seamless care delivery and maximizing caregiver utilization.

Key Responsibilities:
  • Handle real-time scheduling, ensuring optimal matches based on skill, location, and availability.
  • Monitor incoming care requests and coordinate responses within SLAs.
  • Maintain accurate client/caregiver records and update scheduling software accordingly.
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Collaborate with care managers and back-office teams for incident reporting and staff follow-ups.
  • Identify and resolve inconsistencies or no-shows, adjust schedules as needed.
  • Proactively identify gaps in caregiver coverage and work cross-functionally to resolve.
  • Generate reports on staffing coverage, fulfillment rates, and productivity metrics.
  • Support operational workflows such as timesheet collection, payroll preparation, and follow-up tasks as capacity allows.

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