Client Support Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱300,000 - ₱480,000
Job Title: Client Support SpecialistWe are seeking a dedicated Client Support Specialist to provide high-quality support to our Care Coordinators based in our office. This full-time role is crucial in ensuring the smooth coordination of services for our aged care and disability clients.Responsibilities:
  • Act as the first point of contact for phone calls, emails, and enquiries.
  • Provide day-to-day administrative support to the Care Coordinators.
  • Assist in scheduling and coordinating services for clients.
  • Maintain accurate and up-to-date client records and documentation.
  • Escalate clinical or case management issues to the relevant Care Coordinator.
  • Support reporting and compliance with aged care and disability service standards.
  • Liaise with clients, families, service providers, and external stakeholders in a professional manner.
Requirements:
  • Minimum 3 years of experience in administration and customer service within the aged care or disability sector.
  • Experience working with clients.
  • Excellent written and verbal English communication skills.
  • Strong organisational and time-management skills with the ability to manage competing priorities.
  • Proficient in Microsoft Office and client management systems.
  • Demonstrated ability to handle sensitive information with confidentiality and professionalism.
What We Offer:
  • Competitive salary and professional development opportunities.
  • Collaborative work environment and opportunities for leadership, expertise, and global client exposure.

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