Client Relationship Manager

7 days ago

Dumaguete, Central Visayas, Philippines beBeeAccountRelationship Full time ₱475,200 - ₱504,000

Job Opportunity

We're seeking an accomplished professional to fill a key position in our organization.

Job Description:

The selected candidate will play a pivotal role in driving business growth and client satisfaction. They will be responsible for leading video interactions with international clients, coaching and developing a team of virtual assistants, and bridging communication gaps between clients and VAs.

This role requires strong leadership and relationship-building skills, as well as the ability to think strategically and resolve conflicts effectively.

  • Key Responsibilities:
  • Lead engaging video calls with international clients
  • Build deep client relationships by understanding their business goals and challenges
  • Coach and develop a team of virtual assistants working for your client accounts
  • Bridge communication gaps between clients and VAs when misunderstandings occur

Your Impact:

Client Partnership Excellence
  • Identify expansion opportunities when clients need additional VAs or services
  • Onboard new clients and set expectations for successful VA partnerships
  • Prevent client churn - be the first line of defense when clients consider leaving
Virtual Assistant Team Leadership
  • Coordinate task assignments and ensure VAs are meeting client expectations
  • Provide professional development to help VAs grow and better serve clients
  • Manage VA scheduling, performance tracking, and career development
Bridge & Problem-Solving Excellence
  • Resolve conflicts when clients and VAs have communication breakdowns
  • Facilitate replacements when client-VA matches aren't working out

Requirements:

  • Must-Haves:
  • Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
  • Client Management Experience - Proven ability to build and maintain professional relationships with business owners or executives
  • Leadership/Supervisory Experience - Any experience managing, training, or coordinating with other people (including BPO team lead roles)
  • Excellent English Communication - Professional-level written and verbal English for executive interactions
  • Business Acumen - Understanding of how businesses work and what drives client satisfaction

We're Looking for Someone Who:

  • Is a skilled communicator and team player
  • Has a proven track record of building strong relationships with clients
  • Can think critically and solve complex problems

  • Client Experiences Manager

    2 weeks ago

    Dumaguete, Central Visayas, Philippines WHR Global Consulting Full time

    Overview Client Services Manager is the primary point of contact for key clients. The CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while balancing the needs of the business. Responsibilities Provide client

  • Client Experiences Manager

    2 weeks ago

    Dumaguete, Central Visayas, Philippines WHR Global Consulting Full time

    Join to apply for the Client Experiences Manager role at WHR Global Consulting Be among the first 25 applicants Overview Client Experiences Manager. The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client...

  • Client Experiences Manager

    2 weeks ago

    Dumaguete, Central Visayas, Philippines WHR Global Consulting Full time

    OverviewClient Services Manager is the primary point of contact for key clients. The CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while balancing the needs of the business.ResponsibilitiesProvide client account management and support...

  • Client Experiences Manager

    2 weeks ago

    Dumaguete, Central Visayas, Philippines WHR Global Consulting Full time

    Join to apply for the Client Experiences Manager role at WHR Global ConsultingBe among the first 25 applicantsOverviewClient Experiences Manager. The Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that...

  • Sales Relationship Manager

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomer Full time $40,000 - $70,000

    Unlock Your Sales Potential with a Rewarding CareerKey ResponsibilitiesDevelop exceptional customer relationships by representing our firm with warmth and professionalism.Manage client interactions, answer inquiries, provide guidance, and schedule consultations with attorneys.Owning the client experience involves coordinating appointment setting and...

  • Client Services Manager

    3 weeks ago

    Dumaguete, Central Visayas, Philippines WHR Global Consulting Full time

    OverviewThe Client Service Manager acts as the primary point of contact for key clients. CSM is responsible for managing and monitoring the overall relationship and ensuring a consistent, predictable client experience that results in highly satisfied clients while also balancing the needs of the business.Primary ResponsibilitiesProvide client account...

  • Senior Client Relations Manager

    2 weeks ago

    Dumaguete, Central Visayas, Philippines beBeeClient Full time $60,000 - $80,000

    Job OverviewThe primary objective of the Client Experience Lead is to establish and maintain exceptional relationships with key clients.Key ResponsibilitiesDevelop strategic client account management strategies to ensure long-term retention.Collaborate with cross-functional teams to provide timely and effective client support.Communicate effectively with...

  • IT Relationship Builder

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱3,500,000 - ₱6,000,000

    Embark on a rewarding career as a Customer Service Liaison.As a key member of our team, you will play a pivotal role in cultivating and nurturing relationships with top-tier IT companies and skilled Microsoft freelancers across Europe.The primary responsibilities of this position include:Conducting targeted outreach efforts to potential IT clients and...

  • Relationship Specialist

    2 weeks ago

    Dumaguete, Central Visayas, Philippines ORIX METRO Leasing and Finance Corporation Full time $40,000 - $80,000 per year

    Qualifications:Graduate of any business courseExcellent written and oral communication skillsProven ability to work effectively under pressure and meet deadlinesMust be willing to report onsite daily in DumagueteAt least 1 year of experience in leasing and financing is a plusFresh graduates are welcome to apply; must demonstrate excellent performance,...

  • Client Success Officer

    2 weeks ago

    Dumaguete, Central Visayas, Philippines SOPHI, Inc. Full time ₱324,000 - ₱360,000 per year

    As our Client Success Officer, you will be the primary liaison between our organization and our clients, ensuring their needs are met and their expectations are exceeded. You will cultivate strong, trust-based relationships with clients through regular communication, address and resolve their concerns promptly, and provide personalized support to help them...