Customer Service Representative

7 days ago

Dumaguete, Central Visayas, Philippines ECE Contact Centers Full time ₱216,000 - ₱288,000 per year

About the Role

We are seeking compassionate and detail-oriented Customer Service Representatives to join our healthcare account. As part of the pioneer batch, you will play a key role in ensuring patients and families receive the guidance and care coordination they need.

Key Responsibilities

  • Handle inbound and outbound phone calls from patients, caregivers, and healthcare providers.
  • Provide accurate information and compassionate support regarding Home Health, Home Care, Palliative Care, and Hospice services.
  • Demonstrate empathy and professionalism in all conversations, particularly when addressing sensitive or emotional matters.
  • Ensure strict compliance with HIPAA/PHI regulations to safeguard patient confidentiality.
  • Accurately log all call details, patient information, and service requests in the system.
  • Escalate urgent or complex cases to appropriate teams for prompt resolution.
  • Participate in ongoing training on compliance, patient care protocols, and service updates.

Qualifications

  • Previous experience in US healthcare or insurance accounts strongly preferred.
  • Knowledge of HIPAA/PHI standards; certification or prior training is a plus (training provided).
  • At least 1–2 years of BPO or customer service experience.
  • Excellent English communication skills, with strong active listening and call-handling abilities.
  • Ability to manage sensitive healthcare conversations with empathy and discretion.
  • Willingness to work US-based schedules.
  • High school diploma or equivalent required; college-level coursework preferred.

What We Offer

  • Competitive salary and performance-based incentives.
  • HIPAA/PHI training and certification.
  • Career growth opportunities in a new and expanding healthcare account.
  • A people-first culture that values empathy, professionalism, and continuous improvement.

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Staff meals provided

Work Location: In person

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php23,000.00 per month

Benefits:

  • On-site parking
  • Paid training
  • Pay raise
  • Transportation service provided

Work Location: In person

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