Remote Technical Support Expert

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeDesktop Full time ₱4,500,000 - ₱8,000,000

Job Role:

A Desktop Support Specialist is required to provide technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies.

This role involves troubleshooting, diagnosing, and resolving technical problems remotely, ensuring minimal downtime and optimal performance for users.

Key Responsibilities:

  • Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
  • Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
  • Resolve issues related to email, internet connectivity, and other desktop applications.

Required Skills and Qualifications:

  • Technical Knowledge:
    • Proficient in Windows and macOS operating systems.
    • Strong knowledge of Microsoft Office Suite and other common desktop applications.
    • Understanding of networking concepts, including TCP/IP, DNS, and DHCP.
    • Experience with Active Directory and user account management.
  • Soft Skills:
    • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
    • Strong problem-solving and analytical abilities.
    • Ability to work independently and manage time effectively in a remote work environment.
    • Customer-focused with a commitment to providing high-quality support.

Benefits:

  • This role may require working in 24/7 shifts, including evenings, weekends, and holidays.

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