ServiceTitan CRM Expert

2 months ago

Manila, National Capital Region, Philippines Sagan Full time

Sagan bridges the gap between global talent and U.S.-based businesses, connecting candidates from vibrant regions with leading American companies.

We are seeking a skilled ServiceTitan CRM Specialist to manage and optimize CRM processes for our clients in the home services industry.

The ideal candidate will have hands-on experience with ServiceTitan and be adept at using CRM systems to enhance customer engagement, track performance, and improve business outcomes.

This role demands a tech-savvy individual with strong organizational and problem-solving skills who can work independently and adapt to evolving client needs.

  • Configure, customize, and manage ServiceTitan CRM to meet client-specific needs.
  • Analyze customer data and generate actionable insights to improve operations and performance.
  • Provide technical support and training to clients and team members on ServiceTitan usage.
  • Monitor system performance, troubleshoot issues, and ensure data accuracy within the CRM.
  • Create and maintain reports to track key metrics, trends, and customer behavior.
  • Collaborate with internal teams to ensure seamless integration of ServiceTitan with other systems.
  • Identify opportunities to optimize CRM workflows and improve the overall user experience.
  • Perform additional tasks as needed to support client projects and business goals.

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience.

Mandatory Requirements:

  • Proven experience working with ServiceTitan CRM, preferably in the home services industry.
  • A minimum of 2 years of experience in CRM management or a related role.
  • Strong understanding of CRM systems and their role in customer engagement and business operations.
  • Excellent analytical skills with the ability to interpret data and present insights effectively.
  • Proficiency in tools like Google Docs, Sheets, and project management software.
  • Strong written and verbal communication skills for engaging with diverse stakeholders.
  • Ability to work independently and prioritize tasks in a fast-paced, remote work environment.

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