Collections Specialist

1 month ago

Manila, National Capital Region, Philippines MOVE Your Biz Full time
Job Title: Collections Specialist - Payment Resolution Expert

At MOVE Your Biz, we are seeking a highly skilled and dedicated Collections Specialist - Payment Resolution Expert to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for managing client accounts and ensuring timely payment collection.

Salary: $750 - $850 per month + $50 Allowance

About the Role

This role involves engaging with clients to address payment inquiries and disputes, providing exceptional customer service, and collaborating with the Billing Team to resolve billing-related issues. You will be expected to possess strong communication skills, problem-solving abilities, and a proactive attitude toward achieving collections goals.

Key Responsibilities
  • Engage with clients in a professional and courteous manner to resolve payment inquiries and disputes.
  • Act as the primary point of contact for collections, addressing client concerns and maintaining positive relationships.
  • Uphold high standards of customer service by ensuring prompt and satisfactory resolutions to billing/payment issues.
  • Strive to exceed client expectations in every interaction, demonstrating empathy and understanding.
  • Work closely with the Billing Team to address billing-related inquiries and disputes.
  • Facilitate seamless information flow between billing and collections functions to ensure effective resolution of issues.
  • Provide detailed customer reconciliation and statements as needed.
  • Address payment disputes and handle payment processing and refunds promptly and accurately.
  • Proactively identify challenges and seek creative solutions to ensure successful collection outcomes.
Requirements & Qualifications
  • At least 2 years of experience in collections, accounts receivable, or a related field.
  • Exceptional verbal communication skills, with the ability to engage confidently and professionally with clients.
  • Strong negotiation and problem-solving abilities.
  • Show resilience and determination in achieving collections goals.
  • Proficient in the use of various accounting software and Microsoft Office applications, particularly MS Excel.
  • Knowledge of billing processes and industry regulations is a plus.
  • Experience with Salesforce or similar CRM software.
  • Stable and reliable primary and backup internet connections and a suitable work environment for remote work.
  • Amenable to work Monday through Friday 8 AM 5 PM Eastern Time Zone (EST).
Benefits
  • Competitive salary of $750 - $850 per month.
  • Allowance of $50.
  • Strong support system.
  • Salary increase starting on your first year of employment (based on performance).
  • Monthly Performance Incentive (only for full-time roles | based on given metrics | can range from $40 - $50).
  • Health benefit ($30/month).
  • No computer activity monitoring.
  • Training materials for upskilling provided.
  • Paid holiday leaves (depending on the holidays that the client observes).
  • Paid sick leaves (sick leave convertible to cash if perfect attendance).
  • Paid planned leaves.
  • Allowance for SSS and Pag-Ibig contribution ($20/month).

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