Sales and Support Expert for Custom Signage Solutions

1 month ago


Manila, National Capital Region, Philippines HiNeon Full time
HiNeon is a leading provider of made-to-order signage solutions. We specialize in creating custom signage, metal and acrylic signs, neon signs, illuminated LED channel letters, and more.

We're seeking a highly skilled Customer Inbound Sales Representative to join our team. As a full-time, remote position, this role offers the opportunity to work with clients from inquiry to sales stage, providing exceptional customer experience and increasing quote-to-sale conversion rates.

The ideal candidate will have a Bachelor's degree and relevant work experience in Sales and Customer Rep, with exceptional English communication skills and strong mathematical skills. Experience with Gmail/G Suite and Zendesk is preferred. Strong attention to detail and good copywriting skills are also essential.

Responsibilities include:
• Managing inbound inquiries (emails, phone calls, and live chats via Zendesk) and serving clients from inquiry to sales stage
• Inputting and enhancing lead information in the CRM
• Preparing and presenting quotes for client projects, collaborating with the design team as needed
• Engaging directly with clients via phone calls to answer questions, provide suggestions, and offer creative solutions for different options
• Establishing the best customer experience and increasing the quote-to-sale conversion rate
• Understanding our products thoroughly to provide creative solutions for custom projects
• Working collaboratively with the design and production teams to meet and surpass sales goals

Benefits include a competitive salary range of 29,000PHP to 39,000PHP + Performance bonus, remote work, industry-leading training in the inbound sales domain, group insurance plan, paid time off, and perks such as 13th-month salary and one dependent covered.

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