Customer Service Experience Expert

4 days ago

Manila, National Capital Region, Philippines Lexie Staffing and Business consulting Full time

At Lexie Staffing and Business Consulting, we are seeking a highly skilled Customer Service Experience Expert to join our team. This role is perfect for individuals who excel in providing seamless customer experiences and ensuring customer satisfaction.

About the Role

We estimate an annual salary of approximately $65,000 - $75,000 based on industry standards and location considerations. As a Customer Service Experience Expert, you will be the first point of contact for customers with questions or concerns, using your exceptional communication skills to resolve issues efficiently.

Your primary objective will be to ensure customers have a positive experience with our company's products or services, whether through phone, email, or chat. You will work closely with our team to identify and implement solutions that meet customer needs, driving customer satisfaction and loyalty.

Key Responsibilities
  • Provide exceptional customer service via phone, email, or chat, resolving customer complaints and inquiries in a timely and professional manner.
  • Work closely with cross-functional teams to identify and implement solutions that meet customer needs, driving customer satisfaction and loyalty.
  • Develop and maintain knowledge of our products and services, ensuring accurate information is provided to customers.
  • Continuously monitor and improve customer service processes, identifying areas for improvement and implementing changes as needed.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent required; Bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proven customer service experience, with a strong track record of resolving customer complaints and improving customer satisfaction.
  • Familiarity with CRM software and other customer service tools.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive annual salary range of $65,000 - $75,000.
  • A generous paid time off policy.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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