Customer Relationship Management Specialist for Home Services

6 days ago


Manila, National Capital Region, Philippines Sagan Full time
About Sagan

We are a global membership community connecting top executives, founders, and CEOs with international talent. Our mission is to bridge the gap between global professionals and U.S.-based businesses, fostering career opportunities and business growth.

Job Summary

As a skilled CRM Specialist with ServiceTitan Expertise, you will manage and optimize CRM processes for our clients in the home services industry. This role requires a tech-savvy individual with strong organizational and problem-solving skills who can work independently and adapt to evolving client needs.

Key Responsibilities
  • Configure and customize ServiceTitan CRM to meet client-specific needs.
  • Analyze customer data and generate actionable insights to improve operations and performance.
  • Provide technical support and training to clients and team members on ServiceTitan usage.
  • Monitor system performance, troubleshoot issues, and ensure data accuracy within the CRM.
  • Create and maintain reports to track key metrics, trends, and customer behavior.
Requirements
  • Proven experience working with ServiceTitan CRM, preferably in the home services industry.
  • A minimum of 2 years of experience in CRM management or a related role.
  • Strong understanding of CRM systems and their role in customer engagement and business operations.
  • Excellent analytical skills with the ability to interpret data and present insights effectively.
  • Proficiency in tools like Google Docs, Sheets, and project management software.
Compensation

$65,000 - $80,000 per year, depending on experience.



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