
Client Onboarding Specialist
2 days ago
A vital role in customer onboarding, working closely with clients to tailor messaging solutions for optimal results.
Key Responsibilities:
- Collaborate with clients daily to implement and customize messaging platforms tailored to their needs.
- Leverage problem-solving skills to address escalated issues efficiently.
- Develop a deep understanding of Cloudbeds' products and solutions.
- Build strong client relationships fostering loyalty and adoption.
- Deliver exceptional communication emphasizing empathy and customer-centric approach.
Requirements:
- 1+ year hospitality experience (Front Desk or Revenue Manager).
- At least 2 years relevant industry experience in customer-facing roles.
Desirable Skills:
- English, Portuguese, Spanish, Thai or Tagalog language proficiency.
- Project Management certification.
What Sets You Up for Success:
- Strong organizational and proactive skills managing multiple projects/accounts.
- Empower clients to become self-sufficient during onboarding and beyond.
A Culture of Inclusion:
Cloudbeds is an Equal Opportunity Employer celebrating diversity and promoting inclusion.
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