Client Engagement Professional

2 days ago

Baguio City, Cordillera, Philippines beBeeSuccess Full time ₱1,500,000 - ₱2,100,000
Customer Success Specialist for a Purchasing Platform

Our team is seeking a proactive and customer-focused Customer Success Specialist to join our remote team in supporting our clients on our platform.

The ideal candidate will play a vital role in day-to-day account management, client communications, and overall customer satisfaction. Key responsibilities include:

  • Conducting proactive outreach across a diverse client portfolio to ensure clients are fully functional on our platform.
  • Gathering Voice of Customer insights for future product updates.
  • Independently managing communications and account needs for lower-tier and less complex accounts.
  • Supporting onboarding for new clients, which includes account setup, delivering introductory training, and addressing initial troubleshooting inquiries.
  • Collaborating with Client Success Managers (CSMs) to support day-to-day account activities such as user outreach, growing share of wallet, capturing client feedback for platform improvements, and addressing client needs by directing them to the appropriate support channel.
  • Monitoring platform usage to identify any issues or improvement opportunities, working closely with CSMs to address these and promote client engagement.

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