Onboarding and Support Specialist

1 day ago


Baguio City, Cordillera, Philippines beBeeSupport Full time ₱7,200 - ₱9,600
Customer Onboarding Specialist

The Customer Onboarding Specialist plays a vital role in ensuring clients have a seamless experience with our product.

Key Responsibilities:
  • Provide exceptional customer support, troubleshooting help, and training to new clients during the setup process.
  • Conduct outreach to clients in setup, following up consistently with pending roadblocks.
  • Respond timely to clients via phone, email, or text, providing high-level customer support.
  • Develop strong client relationships to keep new clients engaged.
  • Serve as a subject matter expert for the setup process, learning the ins and outs of our product.
Requirements:
  • Previous experience in a support, training, or customer service role.
  • Professional manner and consistent work habits.
  • Strong organizational skills, attention to detail, and ability to multitask.
  • Excellent written and verbal communication skills, with the ability to work well in a team.
  • Positive demeanor and ability to convey detailed information about services and systems.


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