Workforce Management and Scheduling Professional

2 months ago


Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

We are seeking an exceptional Workforce Management and Scheduling Professional to join our growing WFM team at IOPEX Technologies Philippines in Taguig. This role offers a unique opportunity to showcase your talents and create your success story with us.

As a Workforce Management and Scheduling Professional, you will be responsible for managing the performance of a team comprised of a Workforce Lead and Workforce Analysts. You will roll out agent schedules that meet required and committed capacity for programs assigned on a weekly basis, forecast resource requirements, and create a seat capacity planning. Additionally, you will conduct formal employee performance reviews, establish development plans, initiate promotions, pay adjustments, disciplinary actions, and terminations.

To succeed in this role, you must have at least 2-3 years of experience as a Workforce Supervisor or Manager. You should have experience in handling a team of leads and workforce analysts, ability to properly handle escalated complaints and diffuse conflict, and ability to learn new concepts and quickly adapt to changing technology and tools.

This is a challenging and fast-paced environment that requires the ability to multi-task, shift focus between tasks, and ensure all calls are answered within an appropriate time frame. As a determined leader, you will motivate the team to perform and contribute to employee life cycle decisions by communicating with Manager regarding status of employee's performance or any issues that could result in performance plans or disciplinary action.

What sets this role apart is the opportunity to work in a stable and continuously growing company with dynamic and engaging teams. Our people enjoy some amazing perks, including a competitive salary package, exciting employee engagement activities, stability, learning sessions every week, fast career growth, free parking passes, accessible location, HMO (free dependent), leave credits/leave conversions, night differential, uncapped annual appraisal, and 2 days off per week.

The estimated salary range for this position is PHP - PHP per month, based on the title, job description, and location. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



  • Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

    We are looking for a talented Workforce Management professional to join our growing WFM team at IOPEX Technologies Philippines - Taguig.About the RoleThe successful candidate will have a strong background in workforce management, with experience in handling teams of leads and analysts. They will be responsible for managing performance, rolling out agent...


  • Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

    We are seeking a highly skilled Workforce Management professional to join our growing team. As a Senior Team Lead, you will be responsible for managing the performance of a team comprised of Workforce Leads and Analysts.Key Responsibilities:Manage agent schedules to meet required and committed capacity for programs assigned on a weekly basisForecast resource...


  • Taguig, National Capital Region, Philippines Cyberbacker Careers Full time

    We are looking for a highly skilled Professional Appointment Scheduler to join our team at Cyberbacker Careers.About the RoleAs a key member of our team, you will be responsible for scheduling appointments with clients. You will conduct lead follow-ups and nurtures until appointments are set, respond to inbound calls, text messages, and emails from...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    **Job Summary:**We are seeking a highly skilled Workforce Optimization Expert to join our team at TASQ Staffing Solutions. This is an exciting opportunity for a seasoned professional to leverage their expertise in capacity management, workforce planning, and optimization to drive business success.About the Role:The ideal candidate will have a strong...

  • Workforce Manager

    1 month ago


    Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

    We are seeking a skilled Workforce Manager to join our team in Bonifacio Global City, Taguig. As a Workforce Manager, you will be responsible for ensuring that service level agreements for various programs are met. You will oversee call volume, daily attendance, and program break schedules.Responsibilities:Real Time Queue and Service Level ManagementYou will...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About TASQ Staffing SolutionsTASQ Staffing Solutions is a leading provider of staffing solutions, and we are seeking a skilled Workforce Optimization Specialist to join our team.Estimated Salary: $65,000 - $85,000 per year.Job DescriptionWe are looking for an experienced Resource Planner/Capacity Planner who can optimize workforce performance and improve...


  • Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

    At IOPEX Technologies Philippines - Taguig, we are seeking an exceptional Talent Acquisition and Workforce Optimization Leader to join our team. In this role, you will be responsible for managing a team of professionals, ensuring the optimal deployment of resources, and driving business growth through effective workforce management.We offer a competitive...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job OverviewWe are seeking a highly skilled Workforce Management Analyst to join our team at Gratitude Philippines.


  • Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

    We are seeking a skilled Workforce Operations Analyst to join our growing team at IOPEX Technologies Philippines in Taguig. This is an exciting opportunity for someone who thrives in fast-paced environments and has a strong analytical mindset.About the RoleThis role is responsible for ensuring that service level agreements for various programs are met. As a...


  • Taguig, National Capital Region, Philippines Neksjob Full time

    Job SummaryWe are seeking a highly skilled Workforce Services Senior Analyst to join our team at Neksjob. This role is responsible for ensuring timely delivery and accuracy of reports, developing and maintaining WFM processes, and balancing staffing requirements with operational efficiencies and financial goals.ResponsibilitiesReview and validate reports...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the RoleWe are seeking a highly skilled Senior Workforce Optimization Analyst to join our team at TASQ Staffing Solutions. This is an exciting opportunity for a professional with experience in call center operations and resource planning.Job DescriptionThe successful candidate will be responsible for analyzing and optimizing workforce scheduling,...


  • Taguig, National Capital Region, Philippines Neksjob Full time

    Job Overview  As a Workforce Services Senior Analyst at Neksjob, you will play a critical role in driving operational excellence and service delivery to clients. Reporting to the [Supervisor's Name], this position requires a strategic thinker who can develop and implement effective workforce management processes, ensuring seamless execution of reports and...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job SummaryWe are seeking a highly skilled Workforce Optimization Specialist to join our team at TASQ Staffing Solutions. As a key member of our operations team, you will play a critical role in ensuring the efficient management of our workforce.About the RoleThe ideal candidate will have a strong background in resource planning and capacity management, with...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Description:We are seeking a highly skilled Talent Acquisition Specialist to join our team at TASQ Staffing Solutions. This role will be responsible for planning and managing the workforce, ensuring optimal productivity and efficiency.Responsibilities:Manage work schedules, leave allocations, and other workforce-related tasksDevelop and implement...


  • Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

    We are seeking a highly skilled Strategic Workforce Manager and Real Time Analyst to join our growing WFM team in Bonifacio Global City, Taguig. This role is responsible for ensuring service level agreements are met, managing call volume, daily attendance, and program break schedules.ResponsibilitiesReal Time Queue and Service Level Management:Monitor...

  • Tax Professional

    4 weeks ago


    Taguig, National Capital Region, Philippines Eteam Workforce Private Corp. Full time

    Are you an experienced tax professional looking for a challenging role in a fast-paced environment? We are seeking a skilled Tax Analyst to join our team at Eteam Workforce Private Corp.Job Description:As a Tax Analyst, you will play a key role in collaborating with our team on matters involving taxation and participate in the intensive month-end process....


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    **About TASQ Staffing Solutions**TASQ Staffing Solutions is a dynamic and innovative company that specializes in providing top-notch workforce management solutions. As a leading player in the industry, we strive to deliver exceptional results and exceed our clients' expectations.**The Role of Strategic Workforce Optimizer**We are currently seeking an...


  • Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

    We are looking for a skilled Senior Workforce Planning Specialist to join our growing team in Bonifacio Global City, Taguig. As a key member of our WFM team, you will be responsible for managing and ensuring that service level agreements for various programs are met.Job DescriptionIn this role, you will oversee the call volume, daily attendance, and program...


  • Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    We are seeking an Operations Management Specialist to join our team at Eteam Workforce Private Corporation.The scope of this role is to support the Cloud Migration Simulation lab by expanding our Shared Services team. This will enable us to continue performing our existing functions while allowing more partners to take our class.Key responsibilities...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job DescriptionTASQ Staffing Solutions seeks a highly skilled Resource Planner/Capacity Planner to join our team. This is a dynamic role that requires strong analytical skills and the ability to communicate effectively with various stakeholders.Key Responsibilities:Manage workforces to meet business needs, ensuring optimal resource utilization.Analyze data...