Workforce Optimization Specialist

1 month ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

About TASQ Staffing Solutions

TASQ Staffing Solutions is a leading provider of staffing solutions, and we are seeking a skilled Workforce Optimization Specialist to join our team.

Estimated Salary: $65,000 - $85,000 per year.

Job Description

We are looking for an experienced Resource Planner/Capacity Planner who can optimize workforce performance and improve efficiency in our Call Center operations.

Key Responsibilities
  • Analyze and optimize scheduling processes to ensure adequate resource allocation.
  • Develop and implement efficient workflows to streamline operations.
  • Collaborate with stakeholders to identify areas for improvement and implement process changes.
  • Maintain accurate records of scheduling and forecasting data.
Required Skills and Qualifications

To be successful as a Workforce Optimization Specialist, you will need:

  • At least two years of experience in a Call Center environment.
  • Experience with applications such as CMS Avaya Supervisor/eWFM/IEX.
  • Strong knowledge of MS-Excel.
  • Good verbal and written communication skills.
  • Ability to communicate/present with various levels of stakeholders.
Benefits

We offer a competitive salary, benefits package, and opportunities for professional growth and development.



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