Workforce Optimization Specialist
1 week ago
About TASQ Staffing Solutions
TASQ Staffing Solutions is a leading provider of staffing solutions, and we are seeking a skilled Workforce Optimization Specialist to join our team.
Estimated Salary: $65,000 - $85,000 per year.
Job DescriptionWe are looking for an experienced Resource Planner/Capacity Planner who can optimize workforce performance and improve efficiency in our Call Center operations.
Key Responsibilities- Analyze and optimize scheduling processes to ensure adequate resource allocation.
- Develop and implement efficient workflows to streamline operations.
- Collaborate with stakeholders to identify areas for improvement and implement process changes.
- Maintain accurate records of scheduling and forecasting data.
To be successful as a Workforce Optimization Specialist, you will need:
- At least two years of experience in a Call Center environment.
- Experience with applications such as CMS Avaya Supervisor/eWFM/IEX.
- Strong knowledge of MS-Excel.
- Good verbal and written communication skills.
- Ability to communicate/present with various levels of stakeholders.
We offer a competitive salary, benefits package, and opportunities for professional growth and development.
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