Senior Workforce Planning Specialist
2 months ago
We are looking for a skilled Senior Workforce Planning Specialist to join our growing team in Bonifacio Global City, Taguig. As a key member of our WFM team, you will be responsible for managing and ensuring that service level agreements for various programs are met.
Job DescriptionIn this role, you will oversee the call volume, daily attendance, and program break schedules. You will also assist with creating metrics and targets for services, continuously monitor and record statuses of the workforce, and show which agents are on the phone and which are not. Your goal will be to take immediate action to mitigate any service level shortfalls.
Responsibilities:- Real Time Queue and Service Level Management: Facilitate monitoring of various programs assigned to you, ensuring interval and day-wise service levels are met through off-the-phone activity and break management.
- Break and OTP Schedules: Provide break and OTP schedules to Operations.
- Reporting Management: Facilitate interval and day-end reporting for various programs, ensuring attendance reporting is current at all times.
- Maintaining Timekeeping Tools: Facilitate upload of employee schedules into the timekeeping system, facilitate corrections/amendments to scheduling information, and generate compliance reports.
This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with internal and external stakeholders. You must be able to maintain composure in critical situations and prioritize tasks to meet tight deadlines.
Requirements:To succeed in this role, you will need:
- General knowledge of Service Level, Occupancy, and Capacity.
- Experience dealing with Operations Personnel at various levels in real-time schedule management.
- Advanced Microsoft Excel skills, including formatting, conditional formatting, logical functions, mathematical operations, references, lookups, pivot tables, and graphs.
- Ability to analyze data, drive decision-making, and implement effective resolutions.
- Excellent English communication, listening skills, and proven ability to build relationships quickly.
- Above-average grasp of Mathematical and Statistical concepts.
- Flexibility to work onsite or remotely.
As a member of our team, you can expect:
- Competitive salary package: PHP 50,000 - 70,000 per month (dependent on experience).
- Exciting employee engagement activities.
- Stability and career growth opportunities.
- Free parking passes.
- Accessible location.
- HMO benefits.
- Leave credits and conversions.
- Night differential.
- Uncapped annual appraisal.
- Flexible working hours.
-
Senior Systems Integration Specialist
1 month ago
Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeWe are seeking a highly skilled Senior Systems Integration Specialist to join our team at Eteam Workforce Private Corporation.About the RoleThis is an exciting opportunity to work with US and local teams to configure and test benefit administration systems. As a key member of our team, you will be responsible for developing comprehensive test plans and...
-
Senior Financial Planning Specialist
1 month ago
Taguig, National Capital Region, Philippines IQBackOffice Full timeJob SummaryIQBackOffice is seeking a skilled Senior Financial Planning Specialist to play a crucial role in guiding the financial decisions of our organization. As a key member of our finance team, you will analyze financial data and trends to support strategic planning and provide valuable insights to improve financial performance and operational...
-
Workforce Optimization Specialist
2 months ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob SummaryWe are seeking a highly skilled Workforce Optimization Specialist to join our team at TASQ Staffing Solutions. As a key member of our operations team, you will play a critical role in ensuring the efficient management of our workforce.About the RoleThe ideal candidate will have a strong background in resource planning and capacity management, with...
-
Workforce Optimization Specialist
1 month ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout TASQ Staffing SolutionsTASQ Staffing Solutions is a leading provider of staffing solutions, and we are seeking a skilled Workforce Optimization Specialist to join our team.Estimated Salary: $65,000 - $85,000 per year.Job DescriptionWe are looking for an experienced Resource Planner/Capacity Planner who can optimize workforce performance and improve...
-
Senior Workforce Optimization Analyst
3 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the RoleWe are seeking a highly skilled Senior Workforce Optimization Analyst to join our team at TASQ Staffing Solutions. This is an exciting opportunity for a professional with experience in call center operations and resource planning.Job DescriptionThe successful candidate will be responsible for analyzing and optimizing workforce scheduling,...
-
Senior ServiceNow Integration Specialist
2 months ago
Taguig, National Capital Region, Philippines Trinity Workforce Solutions Full timeWe are Trinity Workforce Solutions, a dynamic staffing agency that connects talented professionals with top companies. As a Senior ServiceNow Integration Specialist, you will play a crucial role in our team.Estimated Salary: ₱1,200,000 - ₱1,500,000 per yearThis position is ideal for individuals with 5-6 years of experience in ServiceNow development,...
-
Talent Acquisition Specialist
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Description:We are seeking a highly skilled Talent Acquisition Specialist to join our team at TASQ Staffing Solutions. This role will be responsible for planning and managing the workforce, ensuring optimal productivity and efficiency.Responsibilities:Manage work schedules, leave allocations, and other workforce-related tasksDevelop and implement...
-
Workforce Management Professional
3 weeks ago
Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full timeWe are seeking a highly skilled Workforce Management professional to join our growing team. As a Senior Team Lead, you will be responsible for managing the performance of a team comprised of Workforce Leads and Analysts.Key Responsibilities:Manage agent schedules to meet required and committed capacity for programs assigned on a weekly basisForecast resource...
-
Strategic Workforce Optimizer
3 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time**About TASQ Staffing Solutions**TASQ Staffing Solutions is a dynamic and innovative company that specializes in providing top-notch workforce management solutions. As a leading player in the industry, we strive to deliver exceptional results and exceed our clients' expectations.**The Role of Strategic Workforce Optimizer**We are currently seeking an...
-
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeGratitude Philippines is seeking a highly skilled Senior Financial Planning and Analysis Specialist to join our team.We are offering a competitive salary of PHP 120,000 - 180,000 per month, commensurate with experience.About the RoleThis is a key position within the finance department, responsible for providing strategic financial planning and analysis to...
-
Workforce Optimization Specialist
2 months ago
Taguig, National Capital Region, Philippines Neksjob Full timeJob Overview As a Workforce Services Senior Analyst at Neksjob, you will play a critical role in driving operational excellence and service delivery to clients. Reporting to the [Supervisor's Name], this position requires a strategic thinker who can develop and implement effective workforce management processes, ensuring seamless execution of reports and...
-
Workforce Optimization Expert
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time**Job Summary:**We are seeking a highly skilled Workforce Optimization Expert to join our team at TASQ Staffing Solutions. This is an exciting opportunity for a seasoned professional to leverage their expertise in capacity management, workforce planning, and optimization to drive business success.About the Role:The ideal candidate will have a strong...
-
Workforce Optimization Strategist
1 month ago
Taguig, National Capital Region, Philippines Neksjob Full timeJob SummaryWe are seeking a highly skilled Workforce Services Senior Analyst to join our team at Neksjob. This role is responsible for ensuring timely delivery and accuracy of reports, developing and maintaining WFM processes, and balancing staffing requirements with operational efficiencies and financial goals.ResponsibilitiesReview and validate reports...
-
Business Development Specialist
6 days ago
Taguig, National Capital Region, Philippines Trinity Workforce Solutions Full timeJob SummaryWe are seeking a highly skilled Business Development Specialist to join our sales-focused team at Trinity Workforce Solutions. As a key player in customer retention, you will possess advanced knowledge of our products and services, as well as excellent communication and negotiation skills.About the RoleThis is a pivotal position in retaining...
-
Business Development Specialist
1 month ago
Taguig, National Capital Region, Philippines Trinity Workforce Solutions Full timeWe are seeking an experienced Business Development Specialist - Customer Retention to join our team at Trinity Workforce Solutions. This role is crucial in driving sales retention and growth through effective customer engagement.About the RoleThis key position involves leveraging advanced knowledge of our products, procedures, and guidelines to secure...
-
Talent Acquisition Specialist
1 month ago
Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeJob OverviewWe are seeking a highly skilled Talent Acquisition Specialist to join our growing team at Eteam Workforce Private Corporation. This is an excellent opportunity for a motivated individual to contribute to the success of our organization.About the RoleThe ideal candidate will have a strong background in recruitment, with a minimum of 5+ years of...
-
Patient Care Specialist Representative
4 days ago
Taguig, National Capital Region, Philippines Trinity Workforce Solution Full timeJob Overview: Trinity Workforce Solution is seeking a highly skilled Patient Advocate Specialist to join our team. As a key member of our healthcare support staff, you will play a vital role in providing exceptional patient care and resolving customer inquiries and concerns efficiently.Salary and Benefits: This is a full-time position with an estimated...
-
Technical Customer Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeAbout Eteam Workforce Private CorporationAs a leading organization in the industry, we are committed to delivering exceptional services to our clients. Our team is comprised of experienced professionals who share a common goal: providing top-notch support that meets and exceeds customer expectations.Job SummaryWe are seeking a highly skilled Technical...
-
Workforce Management Professional Leader
1 month ago
Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full timeWe are looking for a talented Workforce Management professional to join our growing WFM team at IOPEX Technologies Philippines - Taguig.About the RoleThe successful candidate will have a strong background in workforce management, with experience in handling teams of leads and analysts. They will be responsible for managing performance, rolling out agent...
-
Workforce Management and Scheduling Professional
2 months ago
Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full timeWe are seeking an exceptional Workforce Management and Scheduling Professional to join our growing WFM team at IOPEX Technologies Philippines in Taguig. This role offers a unique opportunity to showcase your talents and create your success story with us.As a Workforce Management and Scheduling Professional, you will be responsible for managing the...