Strategic Workforce Optimizer
3 days ago
TASQ Staffing Solutions seeks a highly skilled Resource Planner/Capacity Planner to join our team. This is a dynamic role that requires strong analytical skills and the ability to communicate effectively with various stakeholders.
Key Responsibilities:- Manage workforces to meet business needs, ensuring optimal resource utilization.
- Analyze data and identify trends to inform strategic decisions.
- Develop and implement scheduling solutions to improve efficiency and productivity.
- Maintain effective relationships with stakeholders, including supervisors, employees, and vendors.
- At least two years of experience in a Call Center environment.
- One year of experience as a Resource Planner/Capacity Planner.
- Familiarity with applications such as CMS Avaya Supervisor/eWFM/IEX.
- Strong knowledge of MS-Excel.
- Good verbal and written communication skills.
- Ability to present information to various levels of stakeholders.
- Good knowledge of WFM concepts.
- Strong analytical skills to identify and understand trends and patterns.
- Knowledge of multi-skill/site/vendor scheduling scenarios and omni-channel programs.
- A competitive salary of $85,000 per annum.
- A dynamic and supportive work environment.
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Strategic Workforce Optimizer
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Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time**About TASQ Staffing Solutions**TASQ Staffing Solutions is a dynamic and innovative company that specializes in providing top-notch workforce management solutions. As a leading player in the industry, we strive to deliver exceptional results and exceed our clients' expectations.**The Role of Strategic Workforce Optimizer**We are currently seeking an...
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Workforce Optimization Expert
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Workforce Optimization Specialist
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Workforce Optimization Specialist
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